FAQs

  • Yes! Every piece stays right here with us, waiting for it’s turn on the bench (we repair in the order of receipt). The only exception would be stone recuts - those are shipped fully insured to out trusted stone cutters we’ve worked with for decades!

  • When we take in your beauties, we need to ensure a full assessment is made. This information not only protects our liability, but will give you the knowledge to make informed decisions (with us) around what should be completed at that time.

    Sometimes, repair jobs that seem like they are simple are multi-step, requiring additional labor. On the other hand, you may find you’ve been told something ‘can’t’ be fixed, but we can offer creative solutions.

    Either way, it’s important for us, and you, to be informed. It’s worth the time to stop in and have a chat!

  • Absolutely! Our team members are equipped to give you estimates at any time. If there are nuances, they will communicate with the Master Jeweler and give you an exact/refined quote.

  • Our typical turnaround is 1-2 weeks. However, exceptions would be during our busiest seasons (Mother’s Day, Christmas, etc.) when it could be longer. We’ll always give you our best estimates at time of drop-off.

    Additionally, same-day service is available for most jobs (exceptions being complex, multi-stage repairs/findings required to order).

    If you have concerns with turnaround, talk to us! We’ll always do our best to accommodate!

  • It all depends on complexity, availability, and our collective communications. Most work can be completed within 2-4 weeks, dependent upon stone availability and finalized designs (including CAD work).

    We always encourage you to stop in and chat! We may have everything required already in-house!

  • Most of the time, yes. All team members are equipped to do so. We typically quote about 15 minutes (they’re often juggling multiple clients simultaneously) for us to take our time and ensure gaskets and seals are properly secured.

  • Most of what is sourced in house is natural. Exceptions would be in certain birthstone/family jewelry categories - a cost-savings measure we pass down to you.

    We will always disclose details about the stones we carry, so that you feel confident in what you are purchasing.

  • Yes. All of our diamonds and gemstones are ethically sourced and certified conflict-free. We work exclusively with trusted, reputable suppliers who share our commitment to responsible sourcing. When you purchase from Shannon’s Fine Jewelry, you can feel confident that your jewelry was selected with both quality and ethics in mind.

  • Holiday weekends are usually affected. We typically have our team on extended hours seasonally as well.

    We do our best to keep clients updated with website notifications as well as on our Facebook page. Like our page to stay on top!

  • Our custom design consultants are always happy to schedule a time with you if requested.

    Custom work often requires we have at least a couple of quick sessions to be sure we’re aligned.

    We can schedule via. telephone or email and can be pretty flexible!

  • What are lab-created diamonds?
    Lab-created diamonds are real diamonds grown in controlled environments. They have the same chemical, physical, and optical properties as natural diamonds.

    Do lab-created diamonds look different from natural ones?
    No—lab-created diamonds are visually identical to natural diamonds and just as brilliant. Only specialized equipment can distinguish them.

    Why choose lab-created?
    Lab-created diamonds offer exceptional beauty, often at a more accessible price. Many customers also appreciate their lower environmental impact.

    Are they less valuable?
    While they typically cost less, lab-created diamonds are real diamonds and a lasting choice. However, they may have different resale or appraisal values than natural stones.

    Do you carry both lab and natural diamonds?
    Yes! We’re proud to offer a wide selection of both, so you can choose what’s right for you. We’ll help you compare options with honesty and transparency.Item description

    How are Lab-Grown Diamonds Created?
    Lab-Grown Diamond manufacturers operate in highly controlled lab environments using one of two methods: High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD).

    Both processes begin with a diamond seed and result in a Lab-Grown Diamond. During the HPHT method, the scientist places the diamond seed in a growth chamber (apparatus), heats it to 2,700–3,100 degrees Fahrenheit, and exposes the seed to a pressure of 725,000 pounds per square inch, similar to the process that takes place in Earth’s mantle. The diamond seed remains under these intense conditions for varying lengths of time.

    The CVD method of Lab-Grown Diamond creation begins with flat diamond slabs placed in a reactor. The reactor is injected with Methane gas. The gas is exposed to microwaves which cause it to break down into its comprising atoms and generate a carbon-rich plasma cloud. The carbon atoms in the plasma connect with the diamond slabs and create new layers, resulting in slow vertical growth.

    Both the HPHT process and the CVD process produce Type IIa colorless Lab-Grown Diamonds, equal to some of the rare and sought-after types of Natural Diamond. These processes can also be adjusted to produce colored Lab-Grown Diamonds.